Community Feedback System (CFS)

”A good community complaints mechanism will serve several ends. First, it assists with transparency by creating a channel for people to register concerns. Second, it provides a mechanism for people to report corruption and the abuse of power by the organization or staff, for example the exploitation of vulnerable groups such as children or unaccompanied women. Third, it provides unique and invaluable sources of information to be used for better project management and outcomes”.

Joshua Pepall (2005)

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